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Warranty & Repair

Elecraft's 1-Year Limited Warranty
This warranty is effective as of the date of first consumer purchase (or if shipped from the factory, the date product is shipped to customer). It covers both our kits and fully assembled products. Before requesting warranty service on kits, you should fully complete the assembly, carefully following all instructions in the manual. 

Who is covered: This warranty covers the original owner of the Elecraft product as disclosed to Elecraft at the time of order. Elecraft products transferred by the purchaser to a third party, either by sale, gift or other methods, which are not disclosed to Elecraft at the time of original order, are not covered by this warranty. If the Elecraft product is being bought indirectly for a third party, the third party's name and address must be provided to Elecraft at time of order to ensure warranty coverage.

What is covered: During the first year after date of purchase, Elecraft will replace defective or missing parts free of charge (post-paid). We will also correct any malfunction to kits or assembled units caused by defective parts and materials. Purchaser pays inbound shipping to Elecraft for warranty repair, Elecraft will pay the shipping cost to return the repaired equipment to you by UPS ground service or equivalent if the item is shipped within the Contiguous U.S. Return shipping cost and insurance is paid by the owner if the item is returned outside the Contiguous U.S. 

If a warranty return is found to be caused by factors other than defective parts or materials, you will be charged the minimum fee of $250.00 plus parts, return shipping, and applicable tax.

What is not covered: This warranty does not cover correction of kit assembly errors. It also does not cover misalignment; repair of damage caused by misuse, negligence, or builder modifications; or any performance malfunctions involving non-Elecraft accessory equipment. The use of acid-core solder, water-soluble flux solder, or any corrosive or conductive flux or solvent will void this warranty in its entirety. Also, the reimbursement for loss of use, inconvenience, customer assembly or alignment time, or cost of unauthorized service is not covered.

Limitation of incidental or consequential damages: This warranty does not extend to non-Elecraft equipment or components used in conjunction with our products. Any such repair or replacement is the responsibility of the customer. Elecraft will not be liable for any special, indirect, incidental or consequential damages, including but not limited to any loss of business or profits.

Technical Assistance
You can send e-mails to support@elecraft.com  and we will respond quickly - typically the same day Monday through Friday.  Telephone assistance is available from 9 A.M. to 5 P.M. Pacific time (weekdays only) at 831-763-4211.  Please use e-mail rather than calling when possible since this gives us a written record of the details of your problem and allows us to handle a larger number of requests each day.

Repair / Alignment Service (We want to make sure everyone succeeds!)
If necessary, you may return your Elecraft product to us for repair or alignment for a nominal charge. (Note: We offer email and phone support to get your kit running, so please try that route first as we can usually help you find the problem quickly.) 

Repair Warranty

Elecraft warrants its repair work and/or replacement parts for the duration of the original warranty period or at least 90 days, whichever is longer.

This Warranty is conditioned upon proper use of the product and covers manufacturing defects in materials and workmanship encountered in normal, reasonable use of the product during the warranty period.

What is not covered

  • Normal wear and tear
  • Additional non-warranty repairs due to product failures not caused by initial repair
  • Product upgrades/option installation
  • If the product has been mistreated or mishandled
  • If the product has been improperly installed or configured
  • If the product has been modified from its original condition
  • If the product has been subject to an accident
  • If the product has been subject to lightning, power surges, incorrect electrical voltage, or any electrical stress
  • If the product has been subject to acts of nature
  • If a battery has been charged by a battery charger not specified or approved by Elecraft for charging the battery
  • If any of the seals on an Elecraft battery are broken or show evidence of tampering; or the battery has been used in equipment other than the Elecraft device for which it is specified.

 

IMPORTANT Instructions

You must contact Elecraft, before mailing us your product to obtain authorization for the return, shipping address and current information on repair fees and turn-around times. You may contact us by email at support@elecraft.com. Shipping instructions will be included with Repair Authorization. We have more than one repair location, so please ship to the address included with the repair authorization.  Packages shipped without authorization will incur an additional shipping charge for reshipment to the correct repair location.

Our minimum charge is typically $250, plus parts and return shipping for out of warranty repairs. If you wish, you may set a limit for the repair charges before we proceed with repairs. The minimum service charge for specific equipment (K3/K3S, amplifiers, KX-Line) will be higher due to the additional time it takes to diagnose problems and perform standard services such as calibrating the equipment and installing updates. If we determine the problem is wholly due to a defect in components supplied by Elecraft (within our one-year limited warranty period), we will not charge you for the repair. Please read the warranty information above for additional details on what is covered.

Contact Customer Support for the Repair Authorization before shipping your equipment for repair.  You may email Customer Support at support@elecraft.com to request an authorization form.