Elecraft 30-Day Product Return Policy
Elecraft factory assembled products and unassembled kits may be returned within 30 days after the date of shipment, subject to a restocking fee.
Also, if you have problems getting your Elecraft kit to work, our support team will assist you. Contact us at email@example.com. Spare or missing parts can be obtained via firstname.lastname@example.org. You can also reach us by phone at 831-763-4211, Monday through Friday from 8:00 am to 5:00 pm PST.
Products must be returned in a new and unused state to qualify for a refund. On kits, all kit parts bags must be unopened and the product manuals and boxes must be in a new, undamaged state. Note: Partially built and completed kits may not be returned for credit. Elecraft reserves the right to make the final determination of returned product condition.
Any refunds will be less the original shipping charges from Elecraft to the customer. We also charge a 15% restocking fee on each returned product. If a product arrives in a damaged state we will either charge a higher return fee or return it to the customer.
You must contact Elecraft for a return authorization form, instructions, and return address before returning any products.
You will be responsible for paying for your own shipping costs for returning items. If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item that you are returning.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Email email@example.com or call 831-763-4211 to authorize a return or if you have any questions.
Late or missing refunds
If you haven’t received a refund, please contact your credit card company or financial institution. Your refund may take some time before it is posted to your account.
If you still have not received your refund after contacting your financial institution or credit card company, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, please contact the person who purchased the item in order to return the item and receive a refund. The purchaser will need to request a Return Merchandise Authorization.