In addition to ordering direct from Elecraft via this web order page, you may also order Elecraft products through several factory authorized non-exclusive distributors outside of the U.S. These distributors also provide excellent local support and service.

Italy and Europe: Carlo Bianconi - Distributor and Authorized European Elecraft Service Center, Italian K3 Manual Carlo and his staff also speak excellent English and provide Elecraft authorized repair services both for warranty and after warranty service to all Elecraft customers. There are Italian and English options on this website. Carlo has also now translated the K3 Manual into Italian. Carlo Bianconi provides warranty repairs for Elecraft products purchased from his online store and directly from Elecraft and Elecraft.com.

Switzerland and Europe: Lutz-Electronics - Distributor and Authorized European Elecraft Service Center Carine, HB9FZC and René, HB9NBG are the owners of Lutz-Electronics. Both are very active in different Amateurradio-modes and have a lot of practical experiences in Portable-, first of all in SOTA-operation as well as in contesting and DXing. Onsite, they have a state-of-the-art demo shack with the newest Elecraft radios and Amplifiers and big antenna equipment for testing radios.  Lutz-Electronics repair center services all Elecraft radios.  Language: German, French and English.    Note: Lutz provides warranty repairs for Elecraft products purchased directly from their website or store location in Grindel, Switzerland.

EU Warranty & Repair Centers

We highly recommend that customers in the EU purchase products through our Authorized EU Distributors and Repair Centers. Items purchased within the EU are covered by a mandatory two-year warranty. Products purchased directly from Elecraft, either in person or via Elecraft.com, come with a one-year warranty from the date of purchase. For full details, please refer to Elecraft’s 1-Year Limited Warranty and warranty information.

Elecraft Authorized Distributors and Repair Centers

Our authorized distributors are highly skilled technicians with years of experience working on amateur radio equipment. They have been thoroughly vetted by Elecraft’s engineers and management to ensure high-quality service and support.

Warranty Repair Options for EU Customers Purchasing Directly from Elecraft
EU customers who purchase directly from Elecraft have two options for warranty repairs:

1. Carlo Bianconi, Bologna, Italy  – Elecraft’s Authorized European Service Center for warranty repairs. Highly recommended. Carlo has serviced Elecraft equipment for our EU customers for over 15 years. Turnaround time for repairs of your equipment will be faster, and the cost of shipping will be less.
2. Ship to Elecraft, US – Customers may ship their product to Elecraft for repair. The customer is responsible for the cost of shipping to Elecraft, as well as the return shipping and handling charges.  Before returning equipment to Elecraft for repairs, contact Elecraft Support.

Warranty Repairs Options for EU Customers Purchasing Directly from an Elecraft EU Distributor

1. Return the product to the distributor where it was originally purchased. Please contact the respective repair centers directly for information on repair services, including shipping instructions. Turnaround time for repairs of your equipment will be faster, and the cost of shipping will be less.
2. Ship the product to Elecraft in the US - Customers are responsible for all shipping costs. Contact Elecraft Support for instructions.

Non-Warranty Repairs Options for EU Customers Purchasing Directly from an Elecraft EU Distributor.

For Elecraft products that are out of warranty, customers can utilize any of Elecraft’s EU Repair Centers. Please contact any of our our EU repair centers directly for information on repair services, including shipping requirements and repair costs.