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ELECRAFT REPAIR CENTER

Repair / Calibration Service (We want to make sure everyone succeeds!)

Our Tech Support Team is here to help you.  We offer email and phone support, so please contact Tech Support first as we can usually help you find the problem quickly.  You'll receive the fastest response by completing an Support Form or by emailing support@elecraft.com
 

Important Repair Information

Contact Elecraft before mailing us your product.  Elecraft has more than one repair location, so please obtain the shipping address from a member of our support team.  Elecraft Support will provide you with an authorization for the return, shipping address and current information on repair fees and turn-around times. You may also contact us by completing and submitting an online Support Form or emailing us at support@elecraft.com.

Packages shipped without authorization will incur an additional shipping charge for reshipment to the correct repair location.

Our basic repair / alignment charge is $99.00, plus return insured shipping. If you wish, you may set a limit for the repair charges, and we will contact you when we have reached that point before proceeding.  If we determine the problem is wholly due to a defect in components supplied by Elecraft (within our one-year limited warranty period), we will not charge you for the repair. Please read our warranty information for additional details on who is covered, etc.

Technical Assistance
You can send e-mails to support@elecraft.com  and we will respond quickly - typically the same day Monday through Friday.  Telephone assistance is available from 8 A.M. to 5 P.M. Pacific time (weekdays only) at 831-763-4211.  Please use the Support Form rather than calling when possible since this gives us a written record of the details of your problem and allows us to handle a larger number of requests each day.

Repair / Calibration Service (We want to make sure everyone succeeds!)
If necessary, you may return your Elecraft product to us for repair and/or calibration for a nominal charge.  We offer email and phone support , so please try that route first as we can usually help you find the problem quickly.